FAQ

1. Can I mail in my loose pearls to be mounted?

Yes you can mail in your pearls to be professionally mounted on one of our beautiful pieces. Just let your consultant know you will be ordering jewelry for your loose pearls, and then click here to print out the "Pearl Mounting Request Form".

All you have to do is order your piece of jewelry, and write in the comments “mailing my pearls to the main office for mounting”. Then follow all the steps on the mounting form, and mail in the form with your pearls to have them mounted. When you order 

2. What is a Live Party?

A Live Party is when one of our consultants goes live on their personal "It's Pearl Time" Facebook business page to open oysters that have been purchased by their customers. Customers log onto the Facebook Live Videos with all their friends and they all get to socialize and enjoy watching while trying to guess what hidden treasure will be found in their oyster. 

3. When are the Facebook Live Parties?

Each consultant will have their own days and time of the week for Live Parties. You can also scroll down to the bottom of this website and click on "Our Consultants" link in the footer. It will take you to a page where you can select your favorite consultant and tune into their business page to watch their Live Parties!  Their parties can usually last anywhere from 1 to 3 hours. Jump in and enjoy the fun with your online lady friends. We promise you the shows will be very engaging and entertaining.

4. What are cultured pearls?

    Cultured pearls are creations formed by inserting a tissue graft from a donor oyster, upon which a pearl sac forms, and the inner side precipitates calcium carbonate, in the form of nacre or "mother-of-pearl". (for more information go to our "Pearl Info" tab above).

    5. Will you find a pearl in every oyster?

      These are cultured freshwater pearls (farmed pearls). This means that the oyster was implanted with a small piece of shell to force the growth of a pearl. Due to the fact that they are cultured they are guaranteed to have a real pearl.  If we do open one that does not contain a pearl, we will open another one.

      6. How can I become a consultant?

        We appreciate and excited that you are inquiring information about our company.  Click here and you will be directed to the consultant application informational page.

        7. How much are the pearls valued at?

          Many variables can determine the value of your pearl such as luster, size, shape, etc., we cannot provide an accurate value for each pearl due to how different and unique each pearl is. Please see the "Pearl Info" tab and then "Pearl Quality" on the top menu for more info. 

          8. Do you have warranty on your pearls and jewelry?

            Our warranty is 90 days on all items. If a pearl falls off you setting, if your jewelry breaks, or any other defects will be covered by our warranty. Just contact our customer service to schedule a return. You will need to pay for the shipping to our Headquarters office and we will send you the item back after repair or replacement at no additional cost. 

            9. How can I check the status of my order?

              A tracking number will be emailed to you once it has left our headquarters for final shipment. Items should arrive between 2 to 4 business days.

              10. Can I just order an Oyster?

              Of course you can! You are not obligated to order an oyster and a setting at the same time. You can order the oyster, then pick out a setting at a later time. If you want your pearl mounted on a setting we ask you make your setting order immediately after you see what pearl you get. If you want a cage pendant at a later time then we can mail you your pearl and you can come back at a later time and purchase your cage and chain to put your pearl in, we just simply ask you to notify your consultant that you would like for them to mail you your pearl by itself. 

              11. Is it hard to change a pearl out of a caged pendant?

              It’s rather easy. Just remove your chain from the pendant and you can open it easily. You can switch pearls and pendants as your heart desires. You can also take this time to shine your pearls and clean the cage pendant as well.

              12. How do I open an Oyster at home?

              First and foremost, DO NOT EAT THE OYSTERS they are not alive and have not been for a while! They are not for human consumption, or animal consumption. This includes all your small or large furry friends (cats, dog, etc). It’s Pearl Time, LLC is not liable for any issues pertaining to the consumption of the oysters.

              Oysters that are vacuumed sealed can last up to three months, but need to be stored in a cool area, out of direct sunlight.  

              Once you have received your oysters, you cut the vacuumed sealed plastic and remove your oyster. You can use a butter knife or another item that can carefully open your oyster. Try to be careful, you do not want to injure your precious pearl or your beautiful fingers. It’s Pearl Time is not liable for any personal injuries that could happen with the process of opening your oysters. Please remember to wash your hands afterwards, unless you enjoy a slight fishy smell on your hands afterwards. Make sure to look for twins!!!!

              13. How do I clean my pearls?

              On the top of the page select "Pearl Care" that is under “Pearl Info”

              14. Where do your oysters come from?

              Oysters are provided to the consultants by the company It's Pearl Time, LLC. It's Pearl Time has multiple contractual agreements with multiple farms throughout the World. 

              15. Where does your jewelry come from?

              Our Jewelry comes from multiple suppliers through out Japan, China, Italy, and USA. 

              16. Are some of the pearls color treated?

              Pearls are naturally porous, and this allows oyster farmers to sometimes use an infiltration process to add and create a broader range of colors outside the normal white, pink, and lavender colors. This process is used to create darker and more unique colors, but because of the cost of the process, it is not used very often which makes those unique colors more rare than lighter, untreated colors. They are still considered cultured pearls by the Gemological Institute of America, and their values are measured within the same standards as the natural color pearls. 

              17. How much is shipping?

              Shipping is free for all domestic orders, but we also have multiple additional options available for you at check out. For all our overseas customers shipping cost will vary depending on which country you are shipping to.