Pearl Time uses a variety of metals for our jewelry settings, including but not limited to: .925 Sterling Silver, Rhodium Plated .925 Sterling Silver, Rhodium Plated Brass, 18k Gold Plating over .925 Sterling Silver, Rose Gold Plating over .925 Sterling Silver. The exact metals in each jewelry setting can be found in the product details.

Pearl Time recommends removing your jewelry before going to bed or participating in strenuous activites. Use only a soft polishing cloth to wipe your jewelry setting. Refrain from fully submerging your jewelry settings in water. Apply perfumes, lotions, or hair sprays before putting on your jewelry items.

Cubic zirconium gemstones can be mounted into any jewelry setting that has prongs on it or in our Pearl Cages. If no prongs are present, Cubic zirconium gemstones cannot be mounted.

5mm and 6mm pearls can only be mounted into any jewelry setting that does not have prongs or our Pearl Cages. If you desired setting has prongs, pearls must be 6.5mm or larger to be mounted.

Because each of our items is custom-made and uniquely crafted to your order, we are unable to accept returns or exchanges. We take great care in ensuring every piece meets our quality standards before shipping. However, if your item arrives damaged, defective, or incorrect, please contact our customer service team at customerservice@itspearltime.com within [7] days of delivery, and we will work with you to resolve the issue. We want you to love your purchase, and we are happy to assist if there is a problem with your order.

We provide a lifetime warranty on the Pearls and Gemstone provided for your jewelry. If you notice any issues pertaining to the pearl or gemstone, please contact our customer service team at customerservice@itspearltime.com and we would be happy to assist you.

We offer a limited 90 day warranty on all of our jewelry settings. If within 90 days you experience any defects or breaks with your jewelry you are eligible for an exchange. We offer a limited 30 days warranty on all of our pendant chains. If within 30 days you experience any deffects or breaks with your chain you are eligible for an exchange.

Yes, if you are unsatisfied with the color of your mounted pearl, you can ship you jewelry item to us and we can mount a new pearl into your jewelry setting for a fee $26.95. To initiate this process, please email us at customerservice@itspearltime.com and we'd be happy to assist you.

To start a return or exchange for a damaged item, please reach out to your Pearl Time consultant or contact our team at customerservice@itspearltime.com and we'd be happy to assist you.

Our mailing address is 12301 Lake Underhill Road Suite 259, Orlando, FL 32828.

It's important to note that approximately 99% of the world's pearls originate from Oyster Farms. We are no exception. Our pearls are created within a sustainable and controlled environment that ensures the well-being of our oysters.

Pearls are naturally porous, and this allows oyster farmers to sometimes use an infiltration process to add and create a broader range of colors outside the natural white, pink, and lavender colors. This process is how Pearl Time is able to offer such unique and rare pearl colors.

Pearl Time offers three different kinds of oysters: Akoya Oysters, Red Oysters, or Mammoth Oysters.

Pearl Time's Akoya Oysters contain a mixed variety of cultured freshwater and saltwater pearls, some of which have been enhanced with vibrant and unique colors. Pearl sizes vary between 5mm and 8.5mm. All of our Akoya pearls are graded at 4A+ quality.

Our Red Oysters contain saltwater pearls, some of which have been enhanced with unique and vibrant colors. Pearl sizes vary between 6.5mm and 8.5mm. All Red Oysters pearls are graded at 4A+ quality.

Akoya and Red Oysters can contain either 1, 2, or 3 pearls inside of them.

The pearls found inside of Mammoth Oysters are Baroque Pearls. They are 100% naturally occurring freshwater pearls with sizes varrying from 5mm to 9mm.

Mammoth Oysters can have anywhere from 15 to 30 pearls inside of it.

Pearl Drops can contain either a single pearl, twin pearls, a pearl cut cubic zirconium, a diamond cut cubic zirconium, jewelry set with a pearl, or jewelry set with cubic zirconium.

36% Chance of Pearls. 12% Chance of Twin Pearls. 30% Chance of Cubic Zirconium (either Pearl Cut or Diamond Cut). 22% Chance of pre-set jewelry (set with either pearls or cubic zirconium)

The cubic zirconium gemstones can vary in size from 6mm to 7mm.

The six categories used to describe the quality of cubic zirconia are: AAAAA (the highest quality), AAAA, AAA, AA, A and AB (the lowest quality). The highest quality stones are hard and clear, while the lowest quality stones are cloudy and soft. All of the cubic zirconium present in our Pearl Drops is graded AAAAA.

Cubic zirconium gemstones area available in two cuts: Diamond Cut or Pearl Cut (spherical).

Diamond Cut: Rose, Champagne, Glam Glitter, Honeysuckle, Amber, Aqua Twirl, or Emerald. Pearl Cut: Rose, Champagne, Glam Glitter, Honeysuckle, or Amber.

No, discounts on jewelry items will negate your ability to receive free Oyster Opening or White Pearls with your pieces.

Please allow our system a full 24 hours to calculate and award your points for any purchases, social media actions, reviews, or referrals.

Birthday points are awarded on your birthday if you have submitted your birthday on our rewards page. Points will not be awarded for accounts that are less than 30 days old.

Anniversary points are awarded on the one-year anniversary of your account creation date.

Unfortunately, we cannot add points for purchases made while logged out. Please ensure you are logged in when placing an order.

Our system uses anti-fraud checks to verify referrals. If a referral triggers one of these checks, it will be denied. If you believe there's an issue, contact our customer service team.

We send review requests for products 2-5 days after delivery. Submit your review through the provided link to earn points.

You can host one party every 30 days.

Yes, you can apply your rewards when purchasing your Starter Kit.

Host Rewards apply site-wide but cannot be combined with any other discounts or promotions.

Host Exclusive Jewelry Rewards do not support pearl customization.

Host rewards are updated every two months, starting January 1st

No, Pearl Time consultants are not eligible to host parties or earn host rewards under their store or another consultant's store.

Host rewards require a minimum of $250 in sales (excluding tax and shipping).

Discount codes negate receival of a free oyster opening or white pearl with your jewelry.

Because of the customization process, and the consultant livestream aspect, our fulfillment process takes approximately 18-21 days from the date an order is placed to the date it is delivered.

Due to the unique nature of our customizable pearls and gemstone. These items must shipped from your Pearl Consultant to our headquarters office before we can begin setting your jewelry pieces. If you're order hasnt shipped within 18 days of purchasing, please check in with your Pearl Consultant to see if they have shipped you pearls or gemstones to our headquarters for fulfillment.

Yes, we offer a variety of shipping options through a variety of carriers. You packaged can be shipped internationally via USPS, UPS, FedEx, or DHL.

We are glad to offer free shipping on orders placed within a 24 hour period. When you place an initial order, with paid shipping, any order placed within the next 24 hours will receive a shipping refund. This is because we are able to package all of those orders together inside of one shipment. After the 24 hour period has ended, a new order must be placed with paid shipping in order to being a new 24 hour free shipping period.

Our shipping policy is designed to accommodate multiple purchases made within a 24-hour period. If your orders are placed within that timeframe, we refund any additional shipping charges, allowing you to only pay for the first shipment. However, if an order is placed outside of this 24-hour period, it does not qualify for free shipping, even if we are able to package your items together. Additionally, shipping costs are not just based on the number of packages sent but also on the weight and value of the shipment. When multiple orders are combined into one package, the total shipping cost increases due to added weight, packaging, and insurance costs. Because of this, each order placed outside the free shipping period still requires its respective shipping fee.

If your orders were placed within the 24-hour free shipping window, you are eligible for a shipping refund for any additional orders placed in that timeframe. However, if the orders were placed outside of that 24-hour window, standard shipping fees apply, regardless of how the items were ultimately packaged. We strive to be transparent with our shipping policies and encourage customers to take advantage of the 24-hour free shipping period to consolidate their purchases and save on shipping fees. If you believe there was an error in your shipping charges, please reach out to our customer service team, and we’d be happy to review your order.

Since we do not have control over deliveries once they leave our facility, the best course of action is to reach out to the shipping carrier for further assistance. If you are unable to resolve the issue with the carrier, you may want to check if your order is covered under any package protection or file a claim with the carrier.

In the cart page, you need to select the option for you to ship your own pearls for your order. Then you must download the Pearl Mounting Request Form, which can be found in the footer of our website. Fill out the Pearl Mounting Request Form and mail it to our headquarters along with your Pearl Time pearls. Orders must be shipped in a bubble mailer in order to prevent your pearls from being lost or damaged in transit.