Our silver jewelry is 925 sterling silver and our gold pieces are 925 sterling silver with a 14K gold dip. Our pearls are from Akoya oysters and all our settings are designed to ensure the highest quality possible.

1. We recommend our customers remove their jewelry before going to sleep or participating in vigorous activities.

2. To clean your jewelry we recommend you use a silver cloth to gently wipe your pearl jewelry.

3. We also recommend our customers refrain from submerging their jewelry in water for long periods of time.

4. Make sure to apply any perfumes, lotions, or hair spray before putting on your Pearl Time Jewelry

It's important to note that approximately 99% of the world's pearls originate from Oyster Farms. We are no exception. Our pearls are created within a sustainable and controlled environment that ensures the well-being of our oysters.

Pearls are naturally porous, and this allows oyster farmers to sometimes use an infiltration process to add and create a broader range of colors outside the normal white, pink, and lavender colors. This process is how Pearl Time is able to offer such unique and rare pearl colors.

Yes, there’s a lifetime warranty on all pearls and a 90 day limited warranty on all jewelry products. The warranty covers defects in products relating to materials and workmanship, only for products purchased from the Pearl Time website. Of course we are always willing to assist you if you have any issues with your Pearl Time jewelry. Please email customerservice@itspearltime.com with any questions.

Due to the custom nature of our jewelry pieces, all sales are final upon leaving HQ and returns are not accepted.

If you are providing the pearls for your order, they must be sent in and received at HQ within 30 days of your order being processed. If we do not receive your pearls within 30 days, your order will be canceled.

An order can only be canceled for a refund if it is canceled before being leaving HQ. You can view the status of your order in your store profile. If you would like to cancel an order, send a message to our customer service department at customerservice@itspearltime.com as soon as possible.

The only way to have Oysters or Pearl Drops mailed directly to you is via the purchase of our Shuck the Experience or Drop the Experience.

Additionally, you can make a note in your cart that you would like your Oysters or Pearl Drops mailed to you.

Or, let your consultant know and have them contact us to get your Oysters or Pearl Drops sent to you.

A Pearl Time Host can be anyone who would love to invite his or her friends to experience Pearl Time in their very own exclusive Pearl Party. A Host can have a Pearl Party in-person, online or even just share their link with their friends to order directly. Hosts are an incredible part of our Pearl Time family by spreading the word and inviting new customers to shop with Pearl Time.

Pearl Time has a generous Host program to thank our Hosts for spreading the Pearl Time name and bringing new customers to our business. Our Host Program allows potential hosts to earn up to a portion of the total party sales as store credit well as exclusive jewelry items and oysters and more! For more information, reach out to your favorite Pearl Time Consultant.

Please allow our system a full 24 hours to calculate and award your points for any purchases, social media action, reviews, or referrals.

Birthday points are awarded on your birthday provided that you have submitted your birthday on our rewards page.

Our system will not award birthday points for accounts that are less than 30 days old for security purposes.

Anniversary points are awarded on the one year anniversary of your account creation date.

Unfortunately we cannot go back and add points to your account. Please ensure you are loffed in to the right account before making your purchases if you would like to earn points.

Multiple accounts cannot be merged or seperated.

Our referral system checks multiple points to prevent referrals. If the person being referred has a similar email, billing address, shipping address, billing information, or contact information. Our system will block the referral.

Additionally, our referral system is only available for first-time customers of Pearl Time.

Our system only sends out reviews for products that you haven't reviewed before 2-5 days after your order has been marked as delivered.

Additionally, you won't receive a review request if you have previously left us a review within the last 7 days.