No, discounts on jewelry items will negate your ability to receive free Oyster Openings with your pieces.

Please allow our system a full 24 hours to calculate and award your points for any purchases, social media action, reviews, or referrals.

Birthday points are awarded on your birthday provided that you have submitted your birthday on our rewards page. Points will not be awarded for accounts that are less than 30 days old for security purposes.

Anniversary points are awarded on the one year anniversary of your account creation date.

Unfortunately, we cannot go back and add points to your account. Please ensure you are logged in to the right account before making your purchases if you would like to earn points. Multiple accounts cannot be merged or seperated.

Our referral system checks multiple points to prevent fraudulent referrals. If the person being referred has a similar email, billing address, shipping address, billing information, or contact information; our system will block the referral. Additionally, referals are only available for first-time customers. If you believe the system is making an error, please email us at customerservice@itspearltime.com.

We send out reviews requests for products that you haven't reviewed before 2-5 days after your order has been marked as delivered.

Your VIP Reward code is valid for 14 days after date of redemption. Afterwards, your code will expire and points are unable to be refunded to your account.

VIP Points are valid for 1 Year (365 days) after date earned.

The earning period for VIP tiers begins January 1st of the year and expires December 31st.

Pearl colors can be customized if the pearls are provided. If we have not received the customized pearls within 14 days, the order will be fullfilled with white pearls. The Finch Earrings, Delilah Earrings, and Amore Pendant cannot be customized and will only be fullfilled with white pearls.