Our silver jewelry is 925 sterling silver and our gold pieces are 925 sterling silver with a 14K gold dip. Our pearls are from Akoya oysters and all our settings are designed to ensure the highest quality possible

1. We recommend our customers remove their jewelry before going to sleep or participating in vigorous activities.

2. To clean your jewelry we recommend you use a silver cloth to gently wipe your pearl jewelry.

3. We also recommend our customers refrain from submerging their jewelry in water for long periods of time.

4. Make sure to apply any perfumes, lotions, or hair spray before putting on your Pearl Time Jewelry

It's important to note that approximately 99% of the world's pearls originate from Oyster Farms. We are no exception. Our pearls are created within a sustainable and controlled environment that ensures the well-being of our oysters.

Pearls are naturally porous, and this allows oyster farmers to sometimes use an infiltration process to add and create a broader range of colors outside the normal white, pink, and lavender colors. This process is how Pearl Time is able to offer such unique and rare pearl colors.

Yes, there’s a lifetime warranty on all pearls and a 90 day limited warranty on all jewelry products. The warranty covers defects in products relating to materials and workmanship, only for products purchased from the Pearl Time website. Of course we are always willing to assist you if you have any issues with your Pearl Time jewelry. Please email customerservice@itspearltime.com with any questions.

A Pearl Time Host can be anyone who would love to invite his or her friends to experience Pearl Time in their very own exclusive Pearl Party. A Host can have a Pearl Party in-person, online or even just share their link with their friends to order directly. Hosts are an incredible part of our Pearl Time family by spreading the word and inviting new customers to shop with Pearl Time.

Free Product Credit! Pearl Time has a very generous Host program to thank our Hosts for spreading the Pearl Time name and bringing new customers to our business. Our Host Program allows potential hosts to earn up to 20% of the total party sales as well as exclusive jewelry and oyster trays! For more information, reach out to your favorite Pearl Time Consultant.

The Pearl Time Scavenger/Ribbon hunt is an ongoing raffle that is included free with all purchased Pearl Drops and Oyster Trays.

For Oyster Trays, if you manage to find the 3 corresponding pearl colors for the month, you will earn yourself a free Mega Oyster Tray.

For Pearl Drops, if you manage to fizz the lucky Pearl Drop that contains our special ribbon, you will earn yourself a free Mega Pearl Drop.

Only full-value Oysters and Pearl Drops qualify to receive the rewards. Any discounted purchases will not earn you a free Mega Tray or Drop.

The Pearl Colors for January 2024 are:

Coriander

Fountain Blue

Grape

These colors can be viewed on all oyster trays.

Your consultant will need to send in a photo of all 3 colored pearls or ribbon, along with a link to the livestream in which they were found so we may verify the find.

Once verified, we will award your consultant the Oysters/Drops and have them reach out to you directly to claim your reward.

Most of our customers really enjoy having a large collection of pearls to choose from when we release new pieces of jewelry.

The Hold My Pearls system allows you to purchase Oyster Trays and Pearl Drops without having any jewelry settings to place those pearls. Instead, your consultant will hold on to your pearls and keep your stash safe until you are ready to use those pearls.

To have you pearls held, simply select the "Hold My Pearls" option when adding an Oyster, Pearl Drop, or Game to your cart. This will let your consultant know ahead of time what to expect to do with the Pearls.

You also have the option to Hold Your Pearls after purchasing a Tray/Drop. Simply add the Hold My Pearls badge to your cart and include the order number that you would like held.

Many of our customers enjoying purchasing Oysters and Drops and donating them to fellow viewers of their consultants.

If you would like to donate some pearls to your consultant, simply select "Donate My Pearls" when adding an Oyster/Drop to your cart.

You also have the option to add this to your order after revealing your pearls by adding the "Donate My Pearls" badge to your cart along with the relevant order number.

Oyster and Pearl Drop redemptions are limited to once a month for each size. When it's been 30 calendar days since your redemption, the button will reappear and you are able to redeem once again.

Our discount coupons are limited to 1 redemption per week. After 7 calendar days, the option to redeem should reappear for you.

To give everyone an equal chance to earn the VIP Pearl Club Bracelet, redemptions have been limited to once a month.

The system takes a moment to generate your code discount, please allow it time to do so and then copy the code or click 'Apply at Checkout'

You will also receive an email that includes your discount code that you can apply at checkout to claim your rewards.

You also have the option to click "rewards history" at the top of the VIP Pearl Club Rewards page and see all past rewards along with their coupon codes.

When redeeming Oysters, Pearl Drops, or jewelry, make sure you add the corresponding item to your cart.

Refresh the page and see if the button to follow us is still there. If the button is there please try again.

Please allow up to 24 hours for the system to award you the points.

Please allow our system a full 24 hours to properly calculate and award your points for any for purchases, follows, reviews, or referrals.

Points are only awarded for verified purchase reviews. Submitting a review via the review widget on a product page will not qualify to receive any points. The review must be submitted via our review request email to receive points. Review earnings are limited to once a week for verified purchases.

Our system qualifies submitting a review and a photo as a single activity so you will be awarded the 20 points for this action. We have adjusted our earning system to reflect the value you should have earned from submitting both a photo and a review. Review earnings are limited to once a week for verified purchases.

The Scavenger and Ribbon hunt are only valid on purchases made without any discounts applied.

Birthday points are only awarded on your birthday as a present from us, to you.

If you made a purchase that has since been refunded, those points will be automatically deducted from your account.

Unfortunately we cannot go back and add points to your account. Please ensure you are logged into the right account before making your purchase if you'd like to earn points. We cannot merge separate accounts either.

Referral points are only awarded after the person you referred completes a qualifying purchase.

Purchases and actions that occurred before December 12th, 2023 will not count towards your balance because that is when we created the VIP Pearl Club Rewards system.