Because each of our items is custom-made and uniquely crafted to your order, we are unable to accept returns or exchanges. We take great care in ensuring every piece meets our quality standards before shipping. However, if your item arrives damaged, defective, or incorrect, please contact our customer service team at customerservice@itspearltime.com within [7] days of delivery, and we will work with you to resolve the issue. We want you to love your purchase, and we are happy to assist if there is a problem with your order.